Customer information.
We want your custom gate order to be clear before you pay. These are general customer instructions; final cancellation and returns terms must be confirmed by the shop before live checkout is activated.
Made-to-order production
Gates are made to your requested measurements. Estimated production is typically 3–5 weeks before shipping, with transit time afterward. We confirm timing before work begins.
Measurements & hardware
Mounting hardware is included for customer installation; it is not attached to the gate before shipping. Measure your opening and typically subtract about ½″–1″ from its width for hardware clearance, depending on your installation. If you only have a rough opening size or need special hardware, request a quote first.
Delivery
For regular size-tier gates, shipping is included to the contiguous 48 states and Washington, D.C. Alaska, Hawaii and unusual oversized orders require shipping quotes. International orders are unavailable.
Questions, changes & damage
Please contact us as soon as you notice an issue or need a change. We will review your individual request and your rights under applicable law. A detailed cancellation, refund and damaged-shipment policy must be published and approved before accepting live orders.
Privacy
Quote forms request information needed to respond to you; our optional live-chat feature uses tawk.to, a third-party messaging service that may process the content you choose to share and use cookies or browser storage when activated; secure checkout passes payment information to Stripe rather than storing card details on this site. Optional Google Analytics tracking is off until configured and you consent. Your order information may be stored by our checkout and form service providers for fulfillment and records.
Use
Products sold here are pet gates. They are not certified infant/toddler containment gates or stair safety barriers.